Translation service quality is how the translation product is delivered.

Get a Comprehensive Guarantee

Together with translation product quality, it ensures your complete satisfaction buying professional Japanese translation.

Many folks mistakenly think that as long as product quality is acceptable they can live with the rest. Truth be told, poor service quality can be just as costly and disastrous to you and your bottom line as poor product quality. For example, your company has a multi-million dollar product launch on hold due to issues with the English Japanese translation of localized materials, and the customer service rep responds to you with “It’s not our fault that you have this problem -- It’s yours.”

We all understand problems happen: the issue is how customer service deals with it. Fortunately, you have a number of tools at your disposal:

• Research Reputation
  The Internet is a great resource for researching translation companies and their reputation for customer service. Use the company name plus keywords such as “feedback”, “reputation”, “reviews”, etc. For example, try searching saeculii Japanese translation feedback
  
  WARNING: Focus your review starting from page 4 of search results.
  
  This is because many companies, including translation companies, engage in “profile washing” whereby they make bogus posts to push negative publicity off the top 3-4 pages of search engine results. (According to Google’s own research, most people only look at the first 3-4 pages of search results.)


• Analyze Emails
  This is a very simple yet incredibly powerful tool at your disposal. Properly formatted & written emails speak volumes for the professionalism a translation company, and by extension its customer service reps, bring to the table. This professionalism translates into professional customer service.
  
  NOTE:
  It is important to bear in mind that we live in a global environment with its myriad of cultures -- Although styles may be different to what you’re used to, the keyword is professionalism.

Research reputation and analyze emails -- Identify the kind of professionalism that provides for quality translation service to take delivery of quality translation products.

Ultimately, though, the best guarantee to quality of translation service is a translation company in Japan that offers a Complete Satisfaction or 100% Money Back Guarantee. Companies that provide a comprehensive guarantee are essentially saying:

This is how confident we are of the quality of our service

Follow this simple advice and you’ll be well on your way to professional translation service satisfaction!

Click for the Japanese Translation Guide: Translation Service Satisfaction

About the Author
Ivan Vandermerwe is the CEO of SAECULII YK, owner of the Translation Company Japan in Tokyo, Japan. Visit SAECULII for the latest professional case studies, articles and news on Japanese Translation Services

Copyright (C) SAECULII YK. All rights reserved. Reproduction of this article is permitted with inclusion of the "About the Author" reference as is (including text links, japan-translators.saeculii.com/english/info/contact.cfm), and this copyright information. Articles may not be altered without written permission from SAECULII YK.