Translation service quality is how the translation product is delivered.
Get a Comprehensive Guarantee
Taken together with translation product quality it ensures your complete satisfaction buying professional Japanese translations.
Many folks mistakenly think that as long as product quality is acceptable they can live with the rest. Truth be told, poor service quality can be just as costly and disastrous to you as poor product quality. For example, your company has a multi-million dollar product launch on hold due to issues with the English Japanese translation of localized materials, and the customer service rep responds to you with “It’s not our fault that you have this problem -- It’s yours.”
We all understand problems happen; the issue is how customer service deals with it. Fortunately, you have a number of tools at your disposal:
- Research Reputation
The Internet is a great resource for researching translation agencies and their reputation for customer service. Use the agency name plus keywords such as “feedback”, “reputation”, “reviews”, etc. For example, try searching saeculii Japanese translation reviews
WARNING: Focus your review starting from page 4 of search results.
This is because many companies, including translation agencies, engage in “profile washing” whereby they make bogus posts to push negative publicity off the top 3-4 pages of search engine results. (According to Google’s own research, most people only look at the first 3-4 pages of search results.)
- Analyze Emails
This is a very simple yet incredibly powerful tool at your disposal. Properly formatted & written emails speak volumes for the professionalism a translation agency, and by extension its customer service reps, bring to the table. This professionalism translates into professional customer service.
It is important to bear in mind that we live in a global environment with its myriad of cultures -- Although styles may be different to what you’re used to, the keyword is professionalism.
Research reputation and analyze emails -- Identify the kind of professionalism that provides for quality translation service to take delivery of quality translation products.
Ultimately, though, the best guarantee to quality of translation service is a Japanese translation agency that offers a Complete Satisfaction or 100% Money Back Guarantee. Agencies that provide a comprehensive guarantee are essentially saying:
This is how confident we are of the quality of our service
Follow this simple advice and you’ll be well on your way to translation service satisfaction!
About the Author
Ivan Vandermerwe is the CEO of SAECULII YK, Official Translation Japanese to English in Tokyo, Japan. Visit SAECULII for the latest professional case studies, articles and news on Japanese Translation Services
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